Question 1

What is ROOMIE and UTOWN?

Accepted Answer

UTOWN is a leasing management and ROOMIE is its platform for lease and rentals.

Question 2

What is the Standard Contract Period of Rent?

Accepted Answer

More than 1 Year is being considered as Long Term Lease while Short Term is 6 months below.

Question 3

What is my Security Deposit for?

Accepted Answer

Security Deposit is an amount the tenant pays the lessor before moving in. It will serve as their reservation fee to secure the slot of the Unit for them. It is also for the damages in the unit found after inspection of moving out. All damages will be deducted from the security deposit. Security deposit cannot be used as payment for the unpaid bills and cannot be applied as a payment for remaining month’s rent.

Question 4

What is the Facilitation Fee for?

Accepted Answer

Facilitation Fee is the payment made by the tenant for the services rendered by the leasing agent which includes administrative assistance.

Question 5

Is the Rental Fee Negotiable?

Accepted Answer

All our Rates are fixed  , unless the unit owner provides a discount at their discretion. Pricing varies per room category but we follow standard Pricing on our listing.

Question 6

How does the payment transaction work? / How do I pay rent?

Accepted Answer

Tenants will issue Post Dated checks for monthly rental payable to the Lessor.

Question 7

When can we possible to Move In?

Accepted Answer

You can Move in after five (5) days of completion required documents, the Business Development shall conduct inspection and surrender the unit key card / magnetic key / manual key

Question 8

Is our rented unit repainted & cleaned?

Accepted Answer

Yes. Before moving in the unit must be newly repainted, cleaned and sanitized.

Question 9

How many key cards / magnetic key / manual key will the Lessor provide?

Accepted Answer

The lessor will provide a one (1) copy of the key card for the tenant and shall submit it to you personally during Move – In.

Question 10

Would the lost key card/ magnetic key/ manual key be charged to the unit owner if we lost it?

Accepted Answer

The tenant shall be liable for the replacement of the key card/ magnetic key/ manual key replacement.

Question 11

Can we apply for Internet Connection?

Accepted Answer

Yes. You can go to the Property Admin Office (PMO Office) because each property has their own house rules with regards to utility connection and  work permit. Service Providers might be needing Certificate of Tenancy which we can provide as long as your lease documents are complete and updated

Question 12

How do I get my Security Deposit back?

Accepted Answer

Upon expiration of the Contract of Lease, and conducts Move-Out Clearance inspection, it takes a sixty (60) days process before the availability of Security Deposit to claim via cheque(s).

Question 13

How do I add a new question?

Accepted Answer

To add a new question go to app settings and press "Manage Questions" button.

Question 14

Can I insert pictures in my FAQ?

Accepted Answer

Yes! To add a picture follow these simple steps:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a picture to
When editing your answer, click on the picture icon and then add an image from your library

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Frequently asked questions

What is ROOMIE and UTOWN?

What is the Standard Contract Period of Rent?

What is my Security Deposit for?

What is the Facilitation Fee for?

Is the Rental Fee Negotiable?

How does the payment transaction work? / How do I pay rent?

When can we possible to Move In?

Is our rented unit repainted & cleaned?

How many key cards / magnetic key / manual key will the Lessor provide?

Would the lost key card/ magnetic key/ manual key be charged to the unit owner if we lost it?

Can we apply for Internet Connection?

How do I get my Security Deposit back?

How do I add a new question?

Can I insert pictures in my FAQ?